Jeff Stephen
Process Specialist

  • Senior Consultant with experience in project management, analysis, and deployment of systems and process solutions for business
  • Certified with Information Technology Infrastructure Library (ITIL) service management processes and as a Quality Improvement Associate from the American Society for Quality
  • Certified by The APM Group in the Principles of Change Management
  • Facilitates workshops and delivers training courses to end users of new application systems and associated processes
  • Excellence in workflow and business process design has been acquired by participating in on-going Continuous Improvement Teams and by leading ad-hoc process design teams
  • Experience in project management, including project charter development, planning, organizing, controlling, and motivating teams for on-time delivery
  • Industry experience includes banking, public administration, group insurance, agribusiness, telecommunications, and information technology services
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